At Bowman Books we are committed to making shopping with us easy. If you need help, just contact our customer service team at . In the unlikely event that you have received a faulty, damaged or incorrect item please contact our customer service team for assistance at . If you wanting to return a textbook due to ordering an incorrect item or perhaps a change in circumstances, please notify us within 7 days  from receipt of your order with a valid reason for return. Unopened textbooks in good condition will be refunded in full. The refund will apply only to the purchase price of the item, and does not include postage costs or original shipping costs. Refunds are not available on ebooks and digital products . Bowman Books handles returns and processes refunds in accordance with the Australian Consumer Protection legislation.